But it's more than just chat.
You now have access to new channels to reach us and services that make getting the support you need faster and easier. If you have questions about membership, products and services or even payment assistance, our team is here to help.
This chat feature not only provides members with the convenience of real-time support but also offers video and co-browsing functionalities for enhanced assistance. With video, members can connect with a representative face-to-face, allowing for a more personalized experience. Co-browsing enables the representative to access the member's screen and help them navigate the CFCU website, our application or online banking. Moreover, the chat system also provides secure file-sharing capabilities, allowing members to share confidential documents with the representative safely. Our new system has protocols to ensure that all file transfers are secure and meet data protection standards.
How it works
Start a Chat - On any page of our site, on our online applications page and in Online Banking, you will now see our widget in the lower right of your screen.
Click on the "Let's Talk" button and select chat to begin.