Visa Debit Card Helpful Information

Once You Receive Your New Card

• For your security we do not mail your provided PIN number associated with your CFCU Visa Debit Card. You will receive a separate mailer within 3 to 5 days prior or after receiving your new card.
• You are able to change your PIN by phone or by visiting any CFCU ATM. 
• Joint members will receive a unique debit card but will need to use the primary member's information to activate the card

Tips For Using Your Card

• Your CFCU Visa Debit Card is a new chip card. To use your chip card, enter the chip into the bottom of the terminal. Follow the prompts and remove your card when instructed.
• Always select Credit as your transaction type. Credit transactions help to prevent possible fraudulent activity by avoiding the use of your PIN. 
• Your Visa Debit Card can be used as an ATM card at over 30,000 surcharge-free ATMs including any CFCU ATM. 
• Be aware of your "Available Account Balance." This is the balance available for use in your account, not your actual balance. 
• Sign up for Visa Purchase Alerts Opens a New Window. and get notified of alerts such as:
  • Reachinga  purchase threshold
  • International purchases
  • Online or over the phone purchases

Protecting Your Information

• Take Precautions
  • Avoid using common or obvious passwords or PINs such as birth dates or SSNs
  • Don't give out personal information unless you initiated the conversation
  • Shred receipts, mail offers, and statements instead of throwing them in the trash
• Be on Guard
  • Regularly monitor your account history
  • Be aware of phishing scams & always ask questions - CFCU is a great resource for assistance
  • CFCU's FALCON system monitors for fraudulent/suspicious activity and allows us to protect you and your account information
• If you are made aware of fraudulent activity
  • Report your card lost or stolen by calling 1.800.754.4128 - this will shut down your card to prevent any additional activity
  • Contact CFCU immediately

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