+ What devices are supported with the ChristianFCU Banking App?

+ Why are you changing Online and Mobile Banking?

- We always strive to provide products and services that are easy and convenient for members. In addition, we want to provide tools and resources that help members manage credit and debt, and make budgeting easier. We're excited to be able to offer so much more functionality, convenience and value to our digital experience.

+ Will my username stay the same? 

- In some cases, yes. If your current Username is your member number (only a series of numbers, no letters), you will be prompted to change it upon first login for your security.

+ Did my password change?

- When you log into Online or Mobile Banking on Feb. 13th for the first time, yes your password will be different. You will log in with a first time temporary password that looks like this:   First Initial Uppercase + Last Initial Uppercase + Month of Birth (2 Digits) + Last 4 of SSN   Once you log in successfully you'll be prompted to change your password.

+ Where are my security questions? 

- Your security questions have been replaced with Multi-Factor Authentication (MFA) and the use of One-Time Passcodes. These security measures utilize a trusted device, such as a mobile phone or email address, to deliver a code to verify your identity. MFA helps provide a strong layer of protection for your account and sensitive financial information.

+ Do I have to enter an access code (or MFA) every time I log in?

- You only have to authenticate your devices the first time. This is used to ensure that each future login attempt is made by the same user on the same device. If you clear your cache or cookies from a device, you will have to authenticate the device again. You can have up to two (2) devices authenticated at a time.

+ I used this new password but it's not working. What am I doing wrong?

- Make sure you are using the information for the person linked to the account. If you and your spouse, for example, share a login, make sure you take note of who the Online Banking login actually belongs to - and use the information for that person.

+ Do I have to log into Online Banking for the first time on the new system, or can I log into Mobile Banking first?

- For consumer accounts, no you can log in for the first time on any device. For Business accounts, you will need to log in to desktop Online Banking first before you can successfully log into mobile banking.

+ After I logged in for the first time, how do I change my username or password?

- Web Browser  |  You can update your username and password by clicking on “My Settings” in the upper right corner of the online banking website. 

- Mobile App  |  Start by clicking on the “More” option in the bottom right corner. Then, proceed to the “Settings” gear located in the upper right. Click on “My Settings” to change a username or password.

+ Where can I update my email address?

- Web Browser  |  You can update your email by clicking on “My Settings” in the upper right corner of the online banking website. 

 - Mobile App  |  Start by clicking on the “More” option in the bottom right corner. Then proceed to the “Settings” gear located in the upper right, then click on “My Settings” to update your email. 

+ Where can I update or add a phone number?

- Web Browser  |  You can update or add a phone number by clicking “My Settings” in the upper right corner of the online banking website. Once there, you will need to click on “Edit Security Options” to add or update a phone number. 

- Mobile App  |  Start by clicking on the “More” option in the bottom right corner. Then, proceed to the “Settings” gear located in the upper right. Click on “My Settings” and navigate to “Security Options” under “Login & Security.”

+ I tried logging in but my phone number and email are incorrect. How do I get the access code?

- We can update your phone number to receive the access code, but we will need to speak with you first to verify your identity. Please contact us at 586.772.6330.

ACCOUNTS

+ How do I rearrange or hide accounts in Online Banking?

- Web Browser  |  Click on the “My Accounts” menu option, then click on the “Settings” gear located in the “Accounts” banner. The left column will allow you to rearrange your accounts in any order. If you prefer to remove an account from your view, the right column has a check box toggle. You also have the option to rename your accounts here.

- Mobile App  |  In the mobile app, you can hide or re-arrange accounts that show in the widget or Quick-Balance drop-down by tapping on the “Settings” gear, then Quick Balance, Manage Account List.

+ How do I open additional accounts?

- Web Browser  |  Click “Open a New Account/Loan” under the “Applications” menu at the top of the screen. 

- Mobile App  |  Click on the “More” option in the bottom right corner, “Apply for a Loan or Account” should be one of the first options listed.

+ How do I set up an external account?

- Web Browser  |  Select “Move Money” and then “External Transfers”. For first time use, there is a “Welcome” message. Select “click here”. You will choose the account type. Enter the routing number and account number. The “Add Account Confirmation” screen explains that two small deposits will be made to the newly added account for verification. Once you receive the micro-deposits, you will need to log back in to verify the amounts to officially add the account. 

- Mobile App  |  Start by clicking on the “More” option in the bottom right corner. “External Transfers” will be an available option halfway down the list. An option to add an external account from another financial institution will be presented. You will need the full routing and account number. The “Add Account Confirmation” screen explains that two small deposits will be made to the newly added account for verification. Once you receive the micro-deposits, you will need to log back in to verify the amounts to officially add the account.

+ Where can I find my full account number on the app or web browser?

- Web Browser  |  Click on the desired account. Click the down arrow next to “Account Details.” There you will see the full account number.

- Mobile App  |  Click on any desired account. Click “Details.” There you will see the full account number.

MOVE MONEY

+ Today I transfer money to someone who doesn't have a role on my account in Online Banking (cross-account transfer). Will I be able to do that in the new Online Banking?

- Your cross-accounts you have set up today will not come over to the new Online Banking, however, you will be able to set up them up again or set up new ones to other members who are not joint on your account. To set those up, you will need to log into Online Banking. Under the “Move Money” menu option, you will navigate to “Make a Transfer,” then “Add a Recipeint.” In the top right of the “Move Money” widget. You will need the first 3 characters of the member’s last name and the full account number you are transferring to.

+ I transfer money from my accounts at Christian Financial to another financial institution on a recurring basis. Will that change?

- Yes, if you have recurring external transfers to or from another financial institution, those will not automatically convert. You will need to set those up again.

+ Will Popmoney still be available in the new Online/Mobile Banking?

- No. We are happy to report that it will be replaced by Zelle for Person to Person payments, which has a lot of exciting new functionality and is widely considered one of the most prevalent person-to-person payment solutions in the market today.

ALERTS

+ How do I set up alerts?

- Web Browser  |  We have alerts for debit and credit card transactions as well as specific account alerts. Card alerts can be set up under the “Card Management” menu option on the desktop site. Specific account alerts can be set up directly in the account you would like the alert for, under “Other Services” > “Set Text Message Alerts” or also under “My Settings” in the upper right corner of the page, you can find “Alerts & Notifications.”

- Mobile App  |  We have alerts for debit and credit card transactions as well as specific account alerts. Card alerts can be set up under the “Card Management” icon under the “More” option. Specific account alerts can be set up by clicking on the “More” option in the bottom corner. Then, proceed to the “Settings” gear located in the upper right. Select “Push Notifications” and toggle the alerts you would like for each account.

+ How can I have my alerts sent via text message?

- To set up alerts via text message, click on “My Settings” in the upper right hand corner of the Online Banking website. Click “Alerts and Notifications” under “Other Settings.” IN the Alerts and Notifications page, you will see text that reads: “Text message alerts are sent to” followed by a fillable box. Type in the phone number where you would like to have alerts sent, and click “Activate.”

+ How can I have my alerts sent via push notification?

- In the mobile app, start by tapping the “More” option in the bottom right corner. Then, proceed to the “Settings” gear icon located in the upper right. Select “Push Notifications” and “Allow” from the pop-up. Adjust alerts accordingly.

+ How do I disable my pop-up blocker to view my statements and access point?

- We have provided some of the most popular tutorials for the most used web browsers. If you have questions on how to close the pop-up blocker on a different web browser, please contact our member services department.

Using Google Chrome:https://youtu.be/K462oFSH7KY
Using Safari:https://youtu.be/oPOfG4IzIZY
Using Internet Explorer:https://youtu.be/EuPyI8OGKek?t=15s

+ What devices are supported with the Christian FCU Banking app?

- Consumer App current versions: iOS 2021.11.00 | Android 2021.11.00 — Minimum Supported OS: iOS 13, Android 8 Business App current versions: iOS 1.6.7 | Android 1.6.7 — Minimum Supported OS: iOS 13, Android 8

+ What browsers are supported with the Christian FCU Digital Banking?

- For more details on our browser policy and supported browsers, click here.