CREDIT COACH powered by SAVVYMONEY

Get instant access to your credit score, credit report, credit monitoring, personalized money-saving offers, and financial education tips on how to improve your score or maintain an already great score. Credit Coach is a free service for members available thru Digital Banking.

+ What is Credit Coach?

- Credit Coach helps you stay on top of your credit by providing your latest credit score and report, an understanding of key factors that impact the score, and offers to refinance your loans to help reduce interest costs. It also monitors your credit daily and informs you by email if there are any big changes detected such as: a new account being opened, change in address or employment or a delinquency or inquiry has been reported. 

+ Is there a fee for Credit Coach?

- No. Credit Coach is free to Christian Financial Credit Union members who have online or mobile banking.

+ Will Credit Coach hurt my credit score by pulling my credit?

- No! Credit Coach uses a "soft hit" method, which should not affect your score at all. 

+ How often is the credit score updated?

- The credit score will be updated every 7 days and displayed in digital banking. You can click “refresh score” as often as every day for an updated credit score.

+ Which credit bureau is m Credit Coach score coming from?

- Credit Coach using Vantage 3.0 from Transunion.  

+ How does the Credit Coach score differ from other credit scoring offerings?

- Credit Coach pulls credit from TransUnion and uses VantageScore 3.0, a credit scoring model developed collaboratively by the three major credit bureaus: Equifax, Experian, and TransUnion. This model seeks to make score information more uniform between the three bureaus to provide consumers a better picture of their credit health.

+ Why do credit scores differ?

- There are three major credit-reporting bureaus (Equifax, Experian, and Transunion) and two scoring models (FICO or VantageScore) that determine credit scores. Financial institutions use different bureaus, as well as their own scoring models. Over 200 factors of a credit report may be taken into account when calculating a score and each model may weigh credit factors differently, so no scoring model is identical.   
 

+ How does Credit Coach keep my financial information secure?

- Credit Coach uses bank level encryption and security measures to keep the data safe and secure. Your personal information is never shared with or sold to a third party.  

+ Why doesn’t the APR rate in Credit Coach match the actual rate on my loan (home, credit card, student, auto)?

- In most instances, lenders do not report interest rate information on accounts to the credit bureaus, which is where Credit Coach retrieves your information. To ensure we are providing you all of the information you need to be credit aware for all of your accounts, Credit Coach reverse calculates an APR estimate based on loan payments and term information.

For home loans, additional charges such as escrow balances are missing causing the APR estimate to vary from actual.

For credit cards or student loans, the APR estimate may vary as these types of accounts have fluctuating payment amounts and are open-ended (no true maturity date).

You are free to edit the APR estimate at any time to reflect the actual APR. Credit Coach will save the rate you input and display it for the life of the account.

 I see something incorrect on my credit report in Credit Coach. How do I fix it?

​- You will need to file a dispute with Transunion via the link in Credit Coach. 

+ Does Credit Coach offer credit report monitoring?

- Yes. Credit Coach will monitor and send email alerts when there has been a change to your credit profile.

+ Will CFCU use Credit Coach to make loan decisions?

- No, CFCU uses its own lending criteria for making loan decisions. 

+ If CFCU does not use Credit Coach to make loan decisions, why do we offer it?

- Credit Coach can help you manage your credit so when it comes time to borrow for a big-ticket purchase—like buying a home, car or paying for college—it provides you a clear picture of your credit health and can help you prepare to qualify for the lowest possible interest rate. You may also see offers on how you can save money on your new loans with CFCU. 

+ Why isn’t Credit Coach up-to-date with my most current balance on my credit cards?

- It can take up to a month for all of your information to report to the credit bureaus. It depends on how often the companies you have your cards with report to the credit bureaus. Some companies only do this once a month. Credit Coach is not an instantly accurate representation on accounts. Refreshing your account will show accurate information as long as it has been reported to the credit bureau. 

+ What if the information provided by Credit Coach appears to be wrong or inaccurate?

- Credit Coach makes its best effort to show the most relevant information from a credit report. If you think that some of the information is wrong or inaccurate, you can obtain a free credit report from www.annualcreditreport.com, and then dispute inaccuracies with each bureau individually. Each bureau has its own process for correcting inaccurate information, but every Credit Coach user can “File a Dispute” with Transunion by clicking on the “Dispute” link within Credit Coach. If the inaccuracy is verified, Transunion will then share this with the other bureaus.

+ There is a section on the site that features both CFCU product offers and financial education articles. Why am I seeing this?

- Based on your Credit Coach information, you may receive CFCU offers on products that may be of interest to you. In most cases, these offers may have lower interest rates than the products you already have. The educational articles are designed to provide helpful tips on how you can manage credit and debt wisely. 

+ My Offers seems squished and the formatting is off. Why is this?

- Check your browser settings. You may have the font set to Large instead of the recommended Medium.  

+ Show me more Credit Coach FAQs!

- Log into online or mobile banking, click on Show Full Report" or "Show My Score", then scroll down to the bottom of the page and click/tap on "FAQs."
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