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Fraud Alert: Beware of unexpected text messages claiming to be from CFCU. Protect yourself.

Christian Financial Fraud & Security Center

Fraud & Security Center

Welcome to the Fraud & Security Center. Keeping our members and their finances safe and secure is our #1 priority. Here you have access to articles and resources to learn more about keeping your finances secure. You can also find assistance and contact information if you believe you may be a victim of fraud.

Illustration of fraud and security phone money and cards covered by shield lock.
Call Spoofing Alert

Stay alert! We will never call you and ask for personal information.


CFCU employees, our fraud department, or our Falcon Card Fraud Service will never ask you for the following information:

  • Personal information such as date of birth and social security number
  • Full debit or credit card numbers or PIN
  • Digital Banking credentials
  • A one-time verification code or link that was sent to your phone or email address.

If you receive a phone call, text, or email that appears to be from CFCU asking any of these questions, end all communication and contact us immediately.

For additional security, set up these services:

Card Management – Manage when and how your debit and credit cards are used with the ability to turn your cards on and off for fraud protection.

Alerts and Notifications – Set up account alerts for balance thresholds, large deposits or withdrawals, and balance updates.

Contact Us

Believe you may have been the victim of fraud? Contact us right away.


Chat Us

Chat with an agent live during business hours via the “Let’s Talk” button in the bottom righthand corner.

Email Us

If you believe you received a suspicious message, email it to

Call Us

Call us at 586.772.6330 right away if you notice fraudulent activity.

Identity Theft Recovery

If you have been or believe you are a victim of identity theft, follow the next steps listed below. For more information and helpful resources, you can visit

Identity Theft Next Steps

Identity Theft Next Steps

Step 1: Contact

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Contact the companies where the fraud occurred.

  • Report the fraud to their fraud department and ask that they freeze or close your accounts. In some cases, you may be able to add a security word or phrase.
  • Be sure to change any logins, passwords, pins, and security questions that you have on your accounts.

Step 2: Freeze

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Place a freeze & or fraud alert on your credit report.

  • You can place a free one-year fraud alert on your credit report. You just need to contact one of the three credit bureaus.
  • You can also place a freeze on your credit reports. When placing a freeze, you will select a PIN/passcode. Only when you unfreeze your account with your PIN, is anyone able to access your credit report.
  • Request a copy of your credit report from the three bureaus and review it for any issues. You can get a free full credit report inside Credit Coach, which is located inside Online and Mobile Banking.

Step 3: Report

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Report your ID theft to the FTC.

Create an account with the FTC, and complete their online report form. You can also call 1-877-438-4338.

Step 4: File

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File a report with your police department.

If you so choose, you can file a report with your local police department. When filing your report, include your ID, proof of address, and the Identity Theft Report that you filed with the FTC. Also, bring any proof that you have of the theft. Make sure you receive a copy of the report.

Step 5: Recover

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Start your recovery

Remember, you can take action to recover your identity. If you have done the steps above, you are on your way. Here are some things you will want to do to start repairing any damage.

  • Close any new accounts that were opened in your name, and/or get any fraudulent charges from your account.
  • Contact any companies where fraudulent charges were made and get them removed from your accounts.
  • Work with the credit bureaus to correct your credit report if anything has been reported.
  • Depending on the severity of the theft, you may want to add an extended fraud alert to your credit report. And be sure to review them often to catch any issues early.

Fraud Assistance

Debit & Credit Card Fraud Assistance

Fraudent Transactions on Your Card?

If you have fraudulent transactions on your CFCU Debit or Credit Card, please log in to the mobile app and report the transactions, or contact us to report the transactions.

Account Fraud Assistance

Notice something unusual on your accounts?

If you believe you have fraudulent transactions on your accounts, please contact us.

Mail Fraud Tips

Protect Yourself from Mail Fraud

Fraudsters never rest, but these tips can help protect you.

There are things that you can do to lower your risk of mail theft:

  • Pay your bills online directly with the company or use CFCU’s Online Bill Pay service.
  • Log into Digital Banking to frequently review your transaction history. Immediately report any unfamiliar or unauthorized transactions to CFCU.
  • Deposit mail in secure collection boxes as close to the indicated pickup time as possible or bring it inside the post office for mailing. Make sure the check is not visible in the envelope.
  • Use ink dispensed from a gel, rollerball, or fountain pen and fill in all the lines of the check.
  • If you choose to leave outgoing mail in your mailbox, don’t put up the flag.
  • Try not to leave outgoing mail sitting in your mailbox for an extended time, particularly overnight.

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