Imposter Scams: What Every CFCU Member Should Know
Be Aware, and Think Before You Share
What are Imposter Scams?
Imposter scams are people pretending to be someone you trust. Imposters can claim to be from your financial institution, a government agency, local police department, a well-known business, and even family and friends. These scams can occur on the phone, through email and text messages, social platforms or payment platforms. The imposters usually use demanding tone and a sense of urgency to create fear and cause irrational thinking.
How to Spot an Imposter Scam
If you receive a phone call, text, or email that appears to be suspicious from someone your trust asking to share your personal account information, take a minute to THINK BEFORE YOU SHARE and protect yourself by:
- Not opening suspicious emails/messages or clicking any links from unverified sources
- Don’t trust your caller ID – it might show the name of the credit union, but caller ID can be faked.
- Confirming identities by checking official phone numbers, email addresses, previous invoices, and legitimate websites
- Not sending any money or gift cards through payment platforms like Zelle or Paypal
- Slowing down and resisting the pressure to act
- Telling someone you trust about the situation
- Report the Scam
If you ever receive a suspicious message involving your Christian Financial account — or feel unsure about a request for payment — contact us immediately. We are here to help verify legitimate communications and help protect your from fraud and all types of scams.
For additional security, set up these services:
Card Management – Manage when and how your debit and credit cards are used with the ability to turn your cards on and off for fraud protection.
Alerts and Notifications – Set up account alerts for balance thresholds, large deposits or withdrawals, and balance updates.
Remember, as our member your financial security is our top priority. For more information about scams or fraud issues and what steps you can take to stay vigilant and keep your finances secure, please visit our fraud and security center.
